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Terms & Conditions

These terms and conditions govern the users’ use of the website www.silverstinger.co.uk and your relationship with Silverstinger Limited  a company registered in England and Wales under company number 07442546 whose registered office is at 23 Belmont Avenue, New Malden, Surrey, KT36QE UK (“Silverstinger”, "we", "our" or "us"). Please read our Terms and Conditions   carefully as they affect your rights and liabilities under law. If you do not agree with these Terms, please do not access nor use our Website. You should understand that you will be prompted to accept our Terms and Conditions before you being able to register to our website and  purchase any of our products . You should print a copy of these Terms for future reference.
If you have any queries regarding these Terms then please contact us at info@silverstinger.com

1. Agreement
By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
You will be prompted to read and accept out Terms and Conditions when registering for a MySilverstinger account.
In order to purchase products from www.silverstinger.co.uk or any sub domains your will have to create a MySilverstinger account.
You may have to create a MySilverstinger account to solicit, order or enquire about products or services from other brands owned by Silverstinger Limited such as www.happyarium.com or Silvercipher Labs (www.silvercipher.com , www.silvercipher.co.uk ) and your information may be passed to and between these subsidiaries.
By agreeing the these Terms and Conditions you are agreeing to our Privacy and Security Agreement and to accept cookies from Silverstinger  Limited and its subsidiaries.
 
2. Amendments
We reserve the right to:

  • Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms;
  • Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and
  • Disable any user identification code or password we have provided to you , whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

3. Registration
By using this Website, you warrant that:

  • you are at least 18 years of age;
  • you are legally capable of entering into binding contracts;
  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
  • you are not impersonating any other person or entity.

You will notify us immediately of any changes to the personal information by updating your MySilverstinger Account details through www.silverstinger.co.uk or/and its sub-domains .

4. Privacy Policy
We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
When you shop on our Website or its sub-domains , we may ask you to input personal details in order for us to identify you,  such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.

5. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these Terms you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6. Compliance
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to:

  • Upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
  • Upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and
  • Attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

7. Third Party Links
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

8. Orders
All orders are subject to acceptance and availability. Client will not be able to order out-of-stock items as the system will automatically calculate stock while orders are being processed.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ("Dispatch Confirmation"). The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.


9. Quotes:
We reserve the right to change, update or override any quote that has been requested by and provided  to our clients either by phone, email or via our online quotation system if we believe that the facts provided by the client to produce that quote might not be accurate or don’t reflect the real circumstances of the client.
In that situation a re-quote will be in order.

10. Cancellation Rights, Return & Refund Policy:
If you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which the transaction is marked as Shipped.
However

  • If the transaction is not marked as dispatched on your online account, you may request a cancellation at any time by clicking on the cancel transaction button on your MySilverstinger account for the transaction that you wish to cancel. Once a transaction is confirmed as cancelled a transaction cancellation email will be sent to the client 
  • If a contract cancellation is desired after the items are marked  as shipped then a return item(s) would apply:
    • Within 14 calendar days of dispatch:
      • If the item is defective: Silverstinger Limited will accept returns and refund the total amount of the transaction.
        • In case the client wishes to have a refund: After reception and inspection of the faulty item(s) , a printed copy of the Return Authorisation Form and a proof of shipping, Silverstinger Limited will refund the total amount of the transaction plus shipping fees incurred by the client.
        • If the Client wishes to have a replacement:  After reception and inspection of the faulty item(s) and the other necessary documents (Return Authorisation Form, proof of shipping …), Silverstinger Limited will send a replacement free of charge and refund the client the shipping fees incurred.
      • If the item is not faulty: We will accept returns and refund the total amount of the transaction. However, the client will incur the return shipping fees. Refunds will be processed after reception & inspection of the item(s) and  a printed copy of the Return Authorisation Form.
    • After 14 calendar  days and no longer than 30 calendar days of the dispatch date:
      • If the Item(s) is (are) defective: The client is entitled to return the defective item(s). For that matter, the client can do so by requesting and printing a Return Authorisation Form through the client’s MySilverstinger account. Refunds will be processed after reception and inspection of the defective item(s). Please note that a copy of the Return Authorisation Form must be sent with the defective item (s) in order to process refunds. No refunds will be processed unless we receive a printed copy of the Return Authorisation Form.

Once the returned items are received and checked, Silverstinger will either replace the item(s) at no extra cost  or process a full refund of the moneys providing a Return Authorisation Form is printed and sent to us. Silverstinger Limited  will refund any shipping costs that may have been incurred by the client to return the defective items, for that purpose please include a royal mail signed for second class receipt .

      • If the Item(s) are not faulty: Silverstinger Limited will accept the returned item(s) however the return shipping cost will be incurred by the client. To process refunds a printed copy of the Return Authorisation form must be sent with the item(s). Refunds won’t be processed unless a printed copy of the latter is included.
    • Beyond 30 calendar days: Silverstinger will not accept items for return and won’t be liable for any further costs. The transaction will be marked as closed.

NB:  All returns must be sent back by Royal Mail Second Class post with a tracking number. A proof of sending must be sent to us. All returned item must be returned within 30 ordinary days of the shipping date. Failure to provide a proof of dispatch may result in refunds not being  processed. 
Depending on your return reason you might be entitled for return shipping cost refund, for that matter please do include a Royal Mail receipt.
09.1 Return Authorisation Form
This document is generated by our system once a client requests a return item(s) on his/her MySilverstinger account page.
This document must accompany any returned item(s) in order for us to process refunds. A physical printed copy has to be sent with the returned item(s).
No refunds will be processed unless we receive a printed copy of the Return Authorisation Form.
                   Only one Return Authorisation Form can be generated and printed per transaction. Once the form is printed it cannot be amended. However, a generated document can still be amended.
For that purpose you must amend the Return Form. You will be able to do so by clicking on the go back button on your browser or by cancelling the print job.
Please make sure that we receive the returned items within 30 calendar days from  the date   on which payments were processed and the transaction is marked as shipped. Items not received within this time frame won’t be refunded and returns won’t be accepted.
                  09.2 Items Exchange:
Please note that we do not exchange items sent back for returns. Once items are sent back to us , a refund will be issued subject to our Terms & Conditions.
                  09.3 Warranty:
Please note that we do not provide any form of warranty on product and services offered by us.
11. Shipping:
All deliveries to the UK ( Mainland only) are dispatched within 24 hours by Signed For Second Class Royal Mail Service. 
If you order after 5pm, we'll process it the next working day, eg. if you order after 5pm on Monday, it will be processed on Tuesday and dispatched no later than Wednesday. If your order after 5pm on a Friday, your order will be processed on Monday and dispatched no later than Tuesday. In all cases a tracking number will be sent to you once your order has been dispatched.
NB: Our definition of UK Mainland is as follows: “Anywhere in the UK, including the Highlands and Islands, Scilly Isles, and the Isle of Man,  the Channel Islands are considered overseas.”

 

12. Price and Payment
All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation).
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account after the dispatch of your good or provision of the service to you.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at:

  • e-mail address:info@silverstinger.com
  • UK Tel: 0208 949 3329

13. Intellectual Property
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

 

14. Limitation of Liability
Supply of Goods
if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
(b) Nothing in these Terms excludes or limits our liability for:
(i) death or personal injury caused by our negligence;
(ii) fraud or fraudulent misrepresentation;
(iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(iv) defective products under the Consumer Protection Act 1987; or
(v) any deliberate breaches of these Terms that would entitle you to terminate the Contract; or
(vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Use of Website
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links;
  • technical problems including errors or interruptions of the Website;
  • unsuitability, unreliability or inaccuracy of the Website; and
  • failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website.


15. Severance
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.


16. Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


17. Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.


18. Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.





 
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Silverstinger Apparel is a trading name of Silverstinger LTD Registered in England and Wales No. 07442546. Registered Office: 23 Belmont Avenue, New Malden, Surrey, KT3 6QE United Kingdom.